Appointments and billings

Making an appointment

Routine or non-urgent appointments can be made online via Hotdoc, or by phoning the clinic on 1300 063 3482. Hotdoc allows you to see the doctors available appointments and choose the one that bests suits you. It is free to use, and can be used to book an appointment any time. Simply download the APP on to your phone and create a login.

Please note, not all doctors are available to book appointments via Hotdoc and may require you to phone the clinic on 1300 063 3482 to make an appointment.

Emergencies

If you are experiencing shortness of breath, difficulty talking, severe allergic reactions, central chest pain, altered consciousness, severe burns or crooked fractures call 000 or proceed to the Emergency Department, Southwest Healthcare in Ryot Street, Warrnambool.

Appointment types

To ensure you have enough time to address all your health concerns, please book the appropriate consultation period. If you are uncertain please ask our receptionists to assist.

  • Standard consultation: 15-20 minutes. One new illness or symptom, colds, vaccinations, repeat script, medical certificate, blood pressure check.
  • Long consultation: 30-40 minutes. Procedures, multiple symptoms or concerns, mental health concerns, chronic or complicated conditions.
  • Prolonged consultation: 45 minutes. New patient consultations, numerous or complex symptoms or health concerns.

Cancelling or missing an appointment

To ensure efficiency and accessibility of appointments if you cannot attend your appointment please notify the practice as soon as possible. Failure to attend your appointment on two consecutive occasions will incur a fee of $25 payable prior to another appointment being scheduled.

Teleheath consultations

Telehealth consultations will be charged in accordance with the time taken for the consultation – please refer to Practice Fees. One of our receptionist will make contact with you post consultation to arrange payment.

Home visits

Home visits are available for regular patients of WMC whose condition prevents them from attending the clinic. Suitability for a home visit will be determined by a practice nurse.

Interpreters

Interpreter services are available at all WMC locations. Please speak with reception or your GP to arrange an interpreter.

Billing policy

We accept cash, cheque and EFTPOS payments, however we do prefer non-cash payments.

We ask that all fees are paid on the day of consultation. Payments not paid on the day will incur and additional account rate. As a minimum, the Medicare Gap fee must be paid on the day of consultation.

You can view Warrnambool Medical Clinic’s Billing Principles here.

Bulk Billing

We offer universal bulk billing for the following:

  • Full concession card holders (including Pensioners; aged, low income and single parent)
  • Mental Health Care Plans and Care Plan Review consultations
  • GP Management Plans (GPMP)
  • Team Care Arrangements (TCA)
  • GPMP and TCA Review consultations
  • 45 and 75 year old Health Assessments
  • Aboriginal and Torres Strait Islander Health Assessments
  • Home Medication Reviews

Our medical team may offer bulk billing outside these parameters at their own discretion.

Patients with concession or DVA cards must show their entitlement card to be eligible for the reduced fee.

If you are experiencing financial hardship please notify our staff at the time of making your appointment, so arrangements can be made to ensure you are not disadvantaged to access care.


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